Qualfon Data Services Group, LLC

MANAGER, MISSION OPERATIONS

ID 2026-106641
Category
Customer Service/Support
Location : Address
Lot 146 Plantation Providence, East Bank Demerara
Posting Location : City
Georgetown
Posting Location : Country
GY
Position Type
Full-Time
Remote
No

Overview

The Mission Manager is responsible for the implementation, management, and evaluation of all Mission verticals in the
site. Manages and oversees the work done by each member of the Mission Office team in addition to working closely
with site leadership in Operations, sales & marketing, finance and recruitment to build and operate programs that
support the organization's mission, ensure operational sustainability, and expand our reach.

Responsibilities

Tasks and Responsibilities:
1. Dedicated to the care and permanent reflection of Qualfon mission, and strengthening the STRIDES values through
the culture as a consecrated company.
2. Contributes to improve both operational and employee performance as a result of personal growth. (soft skills,
educational, and caring programs)
3. Prepares Mission Programs annual plan and ensures it is aligned with the strategic initiatives and priorities of the
company.
4. Helps identify improvements to better accomplish the mission.
6. Reports directly to the Site Director and maintains continuous communication with the local ManCom.
7. Analyzes the results of Mission Index and proposes initiatives to further improvements.
8. Participates in the preparation of the annual budget of the area, including grants and programs for our people, support
local community, train employees, etc.

Qualifications

3+ years Project Management experience
Project Management Certification
Bachelor's degree
Data analysis and management skills
Ability to motivate support team members to achieve desired results
Multi-tasking abilities and delegation skills
Ability to manage multiple projects concurrently
Strong experience working in partnership with leaders and colleagues to drive results
Experience interacting with all levels of management/staff and across organizational lines
Excellent Human relation skills
Analytical and problem solving skills
Call center environment needs knowledge

In this role the manager must possess strong interpersonal, organizational, and motivational skills. They must be
equipped with a working knowledge of event planning, program management, and communication. They must also be
comfortable in transforming big ideas using the methodology of specific, measurable, achievable, relevant and time
bound.

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