Supervises the site's talent acquisition team members and recruitment activities. Conducts full lifecycle recruitment for agent (volume) hiring in Contact Center operations.
- Provides coaching and development to talent acquisition staff
- Consults with TA leadership to support requests for new position or backfills in agent roles
- Provides direction in marketing and advertising approved positions either internally and/or externally as desired
- Manages recruiting budget for sites responsible for
- Conducts screening of candidates to ensure meet minimum requirements of the position
- Schedules interviews for hiring manager and records outcomes
- Builds a talent pipeline of candidates for future needs
- Full cycle recruitment of agent personnel
- Ability to develop best practices and share with internal teams
- Assists with onboarding of new hires
- Travel to remote locations – 15%