○ Maintains daily monitoring and preventive maintenance to maintain desktop performance
○ Performs daily inventory for all IT Equipment
○ Submits real time report to Supervisor for all busted/damaged equipment
Informs Technical Support Supervisor before installing any software
○ Follows work instructions on installing software, drivers, tools
○ Updates Software inventory file.

• Troubleshooting & Support: Diagnosing and resolving hardware, software, and network issues for employees or clients.

• System Maintenance: Installing, configuring, and updating operating systems, applications, and security patches.

• Network Management: Setting up and maintaining local area networks (LANs), wide area networks (WANs), and other connectivity systems.

• Security & Data Protection: Implementing cybersecurity measures, monitoring threats, and ensuring data backups.

• Hardware Management: Repairing, replacing, or upgrading physical components like computers, printers, and other peripherals.

• User Training & Assistance: Helping users understand new software, technologies, and best practices for IT security.

• Documentation & Reporting: Keeping records of technical issues, solutions, and configurations for future reference.

High School Graduate 
At least 2 years within the relevant field
IT Certificate